As of Thursday, May 29, 2014 your Image & Pass Phrase will no longer be displayed when you log in to Personal, Mobile or Business Banking.
We're making it easier for you to access your account online, while continuing to protect you and your money with our powerful, multilayered security system.
The access process begins with you typing in your correct Username and Password.
Then we check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to answer a Security Challenge Question to ensure your identity.
We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions.
Before entering your password or answering the Security Challenge, check your browser's address bar. We've added an additional layer of security that shows if you are connected to a safe server. If your browser's address bar is GREEN, your connection is safe. If it's not GREEN, stop your log in process and Contact Us.
Here's how the GREEN address bar may appear in your browser.
What is changing with my online banking login process?
As of May 29, 2014, your private image and pass phrase will no longer be displayed when logging in to our online banking services.
Who is affected?
Customers that utilize our Personal Online Banking, Mobile Banking, or Business Online Banking.
Is online banking secure?
Yes, we want you to know your account is safe with us. Multiple channels of authentication are being used to protect your information. At every login attempt we verify all of the following:
Can I log in from another computer, or a different location?
Yes. For additional security, you will be required to answer a security question or verify your registered email address.
Will my password change with this update?
No, your password will not change. However, we recommend that you change your password every 3 to 6 months. Be sure to use strong passwords:
We want you to know that your account is safe with us. If you have any questions about the security we use for our online services, feel free to call us at 1-855-331-3221 weekdays 8am-5pm, use our online chat feature, or email email@example.com.
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