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Need Help Logging in to Business Online Banking?

Here's more information that might help you if you're having trouble logging in to Business Online Banking.

Simply call us at 1-855-331-3221 weekdays 8am to 5pm and we’ll be happy to provide you with your User ID.

Do you have the 'Caps Lock' turned on? Be sure you are typing your User ID using the correct case and are using no spaces. Your User ID may also be referred to as an Access ID or User Code.

No problem. Simply click the "Forgot Password/PIN" link on the Password screen when logging in to Business Banking (you'll need select the radio button next to Business, enter your User ID and click Login on the homepage first). When prompted, enter your Access ID (User ID), click Submit and we will email you your current password. The next time you login, you will be prompted to change your password to protect your security.

Do you have the 'Caps Lock' turned on? Be sure you are typing your password using the correct case and are using no spaces. Passwords must be between 6-17 characters and include at least one of all of the following: one numeric, one uppercase character, one lowercase character, and once special character.

If you have experienced six consecutive invalid password attempts, your password has become blocked and your password will need to be reset by one of our Representatives. Please call 1-855-331-3221 weekdays 8am to 5pm and we’ll be happy to reset it for you.

To prevent unauthorized access to your accounts, we ask you a secret question when we detect you are trying to log on from an unregistered computer. Generally you will be asked to answer a secret question only when you log-on for the first time from a new computer. After you answer the question, you will be asked whether we should remember this computer for future logins. If you are using a public computer, you will want to select Do not register.

You will only be asked to verify your access when logging in from an unregistered public computer. Answers are not case sensitive. If you need to reset your questions and answers, please call 1-855-331-3221 weekdays 8am to 5pm and we’ll be happy to help.

Immediately call 1-855-331-3221 weekdays 8am to 5pm or contact us. Do not log in.

No problem. Simply click the "if token is lost or damaged" link on the Password screen when logging in to Business Banking (you'll need select the radio button next to Business, enter your User ID and click Login on the homepage first). When prompted, enter your Access ID (User ID) and Password/PIN (your unique 4 digit PIN you created when setting up your token) and click Submit. Next, select if your token was lost or damaged. You will recieve an email confirmation and we’ll mail you a new token within one business day. If you need immediate assistance, please call 1-855-331-3221 weekdays 8am to 5pm.

Please call 1-855-331-3221 weekdays 8am to 5pm and we’ll be glad to change your User ID for you.

If you know your current password, you may change it at any time by clicking Change Password under the Account Services menu from within business online banking. Passwords must be between 6-17 characters and include at least one of all of the following: one numeric, one uppercase character, one lowercase character, and once special character.

It is recommended that you change your security data periodically. You can change your login image, pass phrase, and challenge questions by clicking Change Security Data under the Account Services menu from within business online banking.

SAFETY TIP: We will never ask you to change your private information, and for your security we will never change it for you. If you receive an email asking for your financial information, DON'T give out your information.

Please stop by your local branch or submit your request online to enroll in Business Online Banking. Check out our Online Education Center to view a demo of all the convenient services we have available for your business.

Contact Us

We're here to help. Feel free to use our online chat feature from the bottom of any Online Banking page, email us at info@katahdintrust.com, or give us a call at 1-855-331-3221 weekdays 8am-5pm and we’ll be happy to assist you.

Community Banking, since 1918.