Need Help Logging in to Online Banking?
Here's more information that might help you if you're having trouble logging in to Online Banking.
I don't remember my Username
Simply call us at 1-855-331-3221 weekdays 8am to 5pm and we’ll be happy to provide you with your Username. Your Username may also be referred to as an Access ID or User Code. Do you have the 'Caps Lock' turned on? Be sure you are typing your Username using the correct case and are using no spaces.
I forgot my Password
No problem. You can click here to reset your password online. Enter your User Code (your Username) and we will email you your current password. The next time you login, you will be prompted to change your password to protect your security.
Do you have the 'Caps Lock' turned on? Be sure you are typing your password using the correct case and are using no spaces. Passwords must be between 6-17 characters and include at least one of all of the following: one uppercase letter, one lowercase letter, one number, and one special character. For example: Katahd!n2
If you have experienced six consecutive invalid password attempts, your password has become blocked and your password will need to be reset by one of our Representatives. Please call 1-855-331-3221 weekdays 8am to 5pm and we’ll be happy to reset your password for you.
Why am I being asked a question when I try to login?
To prevent unauthorized access to your accounts, we ask you a secret question when we detect you are trying to login from an unregistered computer. Generally you will be asked to answer a secret question only when you login for the first time from a new computer. After you answer the question, you will be asked whether we should remember this computer for future logins. If you are using a public computer, you will want to select Do not register.
I can’t remember the answer to my Security Challenge Question
You will only be asked to verify your access when logging in from an unregistered public computer. Answers are not case sensitive. If you need to reset your questions and answers, please call 1-855-331-3221 weekdays 8am to 5pm and we’ll be happy to help.
What should I do if my private image and/or pass phrase are incorrect?
Immediately call 1-855-331-3221 weekdays 8am to 5pm or email email@example.com. Do not log in.
How do I change my Username?
Please call 1-855-331-3221 weekdays 8am to 5pm and we’ll be glad to change your Username for you.
How do I change my Password?
If you know your current Password, you may change it at any time by clicking on My Profile from within online banking and then under the Password section click Edit. Passwords must be between 6-17 characters and include at least one of all of the following: one uppercase letter, one lowercase letter, one number, and one special character. For example: Katahd!n2
How do I change my login image, pass phrase, and challenge questions?
It is recommended that you change your security data periodically. You can change your login image, pass phrase, and challenge questions by simply clicking on My Profile from within online banking and then under the Security Data section click Edit.
SAFETY TIP: We will never ask you to change your private information, and for your security we will never change it for you. If you receive an email asking for your financial information, DON'T give out your information. Click here for additional tips and security information.
How do I enroll in Online Banking?
Enrolling is easy. Simply click here to Enroll Today and complete the First Time Login enrollment form. You’ll be able to check your account balances, pay bills, transfer funds and much more! You’ll also have access to view your monthly statements online with eStatements and bank on the go from your mobile device with Text Banking, Mobile Browser Banking or our downloadable Mobile App. Check out our Online Education Center to view a demo of these convenient services.
We're here to help. Feel free to give us a call at 1-855-331-3221 weekdays 8am-5pm, use our online chat feature within Online Banking or email us at firstname.lastname@example.org and we’ll be happy to assist you.