Is your debit card missing, stolen, or declined?
To report a lost or stolen card, if your card was declined or blocked although you have sufficient funds, or if you see a transaction on your account you didn’t make, please give us a call right away:
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Monday - Friday:
8 am - 5 pm
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1-855-331-3221 option 3 to speak with a local Katahdin representative.
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After Hours
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1-800-472-3272 option 2 to speak with our Card Processing Center. NOTE: If your card was declined or blocked, please proceed with option 2 to report a lost or stolen card, which includes assistance with declined transactions due to possible card fraud.
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Still need help?
Send us a direct message on Facebook.
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Already have the CardValet® App?
Temporarily turn "off" your debit card the moment you realize your card is lost or stolen. When you find your card, you can simply turn your card back "on".
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Debit Card Fraud Monitoring
We are committed to protecting your financial information and to help reduce card-related fraud. We monitor your debit card usage for any unusual activity.
You will receive an automated phone call if unusual activity is detected on your card. If you can't be reached, your card may be temporarily blocked for your protection. If this has happened, please call 1-855-331-3221 Mon-Fri 8am-5pm, option 3 or after hours call 1-800-472-3272, option 2.
You can manage how and where your debit card is used and receive alerts with the CardValet® App. Temporarily turn "off" your debit card the moment you realize your card is lost, stolen or if you suspect fraud. When you find your card, you can simply turn your card back "on".
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Using your Card to Travel?
If you plan on traveling out of your normal transaction area, to a foreign country or are making a foreign transaction online, please contact our Electronic Banking Department at 1-855-331-3221 so we can update your account. Having your updated contact information will help ensure your debit card is not temporarily suspended due to unusual patterns. We also find that it’s best to carry more than one form of payment when traveling, such as cash or credit card, in the event that you happen to lose or damage your card.
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Replace your Debit Card
Has your your debit card has been lost, stolen, or damaged? Do you need to order a replacement? Please call us at 1-855-331-3221 or contact your local branch. You can request a temporary debit card for instant access to your account until you receive your permanent card in the mail. Additional fees may apply.
Change your Debit Card PIN
Call 1-800-992-3808 or select "Change PIN" at any Katahdin ATM.
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Business Credit Cards
Use a credit card for travel expenses, meals and entertainment, purchasing supplies, and more. You’ll enjoy features like:
- A revolving line of credit
- Purchases or cash advances
- Multiple cards available
- Detailed monthly statement
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- Accepted at thousands of locations around the world, wherever you see the VISA® symbol
- $30 annual fee per card per year
- EMV chip technology for added security
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Ready to Get Started? Contact us.
Subject to credit approval.
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FDIC-Insured - Backed by the full faith and credit of the U.S. Government
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