Is your debit card missing, stolen, or declined?
To report a lost or stolen card, if your card was declined or blocked although you have sufficient funds, or if you see a transaction on your account you didn’t make, please give us a call right away:
Monday - Friday: 8 am - 5 pm
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1-855-331-3221 option 3 to speak with a local Katahdin representative.
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After Hours
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1-800-472-3272 option 2 to speak with our Card Processing Center. NOTE: If your card was declined or blocked, please proceed with option 2 to report a lost or stolen card, which includes assistance with declined transactions due to possible card fraud.
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Have our Katahdin Mobile Banking App? Select Cards in the navigation bar to use our 24/7 self-service feature. Turn your cards on/off at your discretion and report lost, stolen, or declined cards.
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Debit Card Fraud Monitoring
We're committed to protecting your financial information and helping reduce card-related fraud. We regularly monitor your debit card usage for any unusual activity. If unusual activity is detected on your card we will notify you immediately by phone or text message. If you can't be reached and transactions are being questioned, your card may be temporarily blocked for your protection. If this has happened, please call 1-855-331-3221 Mon-Fri 8am-5pm, option 3 or after hours call 1-800-472-3272, option 2.
[!] Katahdin will NEVER call, text, or send emails asking you to provide sensitive banking information. Never give out your social security number, account number, online banking username, or password over the phone unless you initiate the call to a phone number that you know is legitimate.
You can manage how and where your debit card is used and receive alerts within online banking or the Katahdin Mobile Banking App. You can temporarily turn "off" your debit card the moment you realize your card is lost, stolen or if you suspect fraud. When you find your card, you can simply turn your card back "on".
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