Coronavirus Update

Updated: 6/1/2020

Our drive-up or walk-up windows remain open to serve you. At this time, all lobbies are temporarily closed to the public. If you need to schedule an in-person appointment, please call your local branch.  
Click here for up-to-date branch hours. 

What We Are Doing

Katahdin Trust is taking proactive measures to continue to meet your banking needs and to help ensure that our customers and employees are safe. Each location is following the recommended guidelines to help prevent the spread of the virus. We are communicating to our employees the importance of washing their hands, staying home if they feel sick, and increasing our focus on sanitizing high-touch point areas.

What You Can Do

As an alternative to in-person banking, we recommend that you use our digital services. Online banking allows you to perform a variety of transactions including obtaining account balances, reviewing transactions, paying bills, and sending money to family and friends. You can also deposit checks through our personal or business mobile app. Easy Phone Banking allows you to access account information, transfer money, and make loan payments from any touch-tone telephone. Katahdin Trust ATMs will remain available 24/7 to withdraw cash or make deposits.

If you need to open a personal checking or savings account or apply for a home loan, we are ready to serve you at katahdintrust.com.

Be Aware of Scams

Katahdin Trust will NEVER call, text, or send emails asking you to provide sensitive banking information. Never give out your social security number, account number, online banking username, or password over the phone unless you initiate the call to a phone number that you know is legitimate. If you suspect you have been the victim of fraud, please contact us immediately.

Common Scams

• Phishing and supply scams. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
• Charity scams. Fraudsters seek donations for illegitimate or non-existent organizations.
• Investment scams. Often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.
• Provider scams. Scammers impersonate doctors and hospital staff and contact victims claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
• Bank/FDIC scams. Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
• Stimulus check or economic relief scams. The government will NOT ask for a fee to receive the stimulus funds, nor will they ask for your personal or account information.
• Delivery of malware. Through “virus-tracking apps” or sensationalized news reports.

10 Tips to Avoid Becoming a Victim

1. Watch out for phishing scams. Phishing scams use fraudulent emails, texts, phone calls and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with, and NEVER give your password, account number or PIN to anyone.
2. Ignore offers for a COVID-19 vaccine, cure or treatment. If there is a medical breakthrough, it wouldn’t be reported through unsolicited emails or online ads.
3. Rely on official sources for the most up-to-date information on COVID-19. Visit the Centers for Disease Control and Prevention, World Health Organization and your state’s health department websites to keep track of the latest developments.
4. Remember that the safest place for your money is in the bank. It’s physically secure and it’s federally insured. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. You don’t have the same level of protection when your money is outside the banking system.
5. Do some research before making a donation. Be wary of any business, charity or individual requesting COVID-19-related payments or donations in cash, by wire transfer, gift card or through the mail.
6. Keep your computers and mobile devices up to date. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
7. Recognize and avoid bogus website links. Cybercriminals embed malicious links to download malware onto devices or route users to bogus websites. Hover over suspicious links to view the actual URL that you are being routed to. Fraudulent links are often disguised by simple changes in the URL. For example: www.ABC-Bank.com vs ABC_Bank.com.
8. Change your security settings to enable multi-factor authentication for accounts that support it. Multi-factor authentication—or MFA—is a second step to verify who you are, like a text with a code.
9. Before you make any investments, remember that there is a high potential for fraud right now. You should be wary of any company claiming the ability to prevent, detect or cure coronavirus. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission website.
10. Help others by reporting coronavirus scams. Visit the FBI's Internet Crime Complaint Center at ic3.gov to report suspected or confirmed scams. You can also stay up-to-date on the latest scams by visiting the FTC’s coronavirus page at ftc.gov/coronavirus.

For more information and FAQ’s on the coronavirus, please visit the Centers for Disease Control and Prevention or World Health Organization.

Update 4/27/20 - The SBA has announced that the second round of funding for the Paycheck Protection Program is now available and has resumed accepting applications. Follow the steps below and submit your information to us today. View new guidance to see if your business is eligible.

What is the Paycheck Protection Program?

The Paycheck Protection Program (PPP) helps small businesses keep their workforce employed during the COVID-19 crisis. The SBA (U.S. Small Business Administration) will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. Loan payments will be deferred for six months.

Am I eligible?

All businesses with 500 or fewer employees and businesses in certain industries with more than 500 employees if they meet applicable SBA qualifications.

All applicants need to have an established Katahdin Trust business checking account. Due to the high volume of loan applications we have received, we are only accepting applications from Katahdin Trust customers at this time. If you would like to open a Totally Free Business Checking Account, please call your local branch.

Note: Previously ineligible borrowers may now be eligible due to new guidance released from the SBA on April 24. View the latest guidance.

How do I apply?

Attention customers who applied:
We will process your request as soon as possible in the order it was received. Due to the nature of this loan process and the steps involved, our lenders are extremely busy at this time and have limited availability to provide updates over the phone.  A bank representative will contact you with the next steps and to collect any additional documents that may be required. Thank you for your patience.