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Contact Us - We're here to help!

Katahdin Trust is committed to helping you achieve your personal and business financial goals with the highest level of customer satisfaction possible. We offer several ways to reach us and talk to a real, local person. We're here to help, so contact us today using one of the methods below.

Email

info@katahdintrust.com or send us a secure message

Live Chat

Chat instantly with one of our representatives

Local Branch

View locations and hours

Customer Support

View our holiday hours

Online & Mobile Banking Help Desk

Local: (207) 521-3221 Toll Free: 1-855-331-3221, option 2
Mon-Fri 8am-5pm (ET)
Secure Chat
Email: info@katahdintrust.com
Business eCheck Deposit Email: echecksupport@katahdintrust.com

Online Bill Payment Support

1-855-867-0015
Mon-Sun 7am-1am (ET)

Report your Lost/Stolen Debit Card, Fraudulent or Declined Transactions

1-855-331-3221 Mon-Fri 8am-5pm (ET), option 3
1-800-472-3272 after hours, option 2

Debit Card Fraud Monitoring

As part of our commitment to protecting your financial information and to help reduce card-related fraud, we monitor your debit card usage for any unusual activity. You will receive an automated phone call if unusual activity is detected on your card. If you cannot be reached by phone and transactions are being questioned, your card may be temporarily blocked for your protection. If this has happened, please call 1-855-331-3221 Mon-Fri 8am-5pm, option 3 or after hours call 1-800-472-3272, option 2.

You can manage how and where your debit card is used and receive alerts with the CardValet® App. You can even temporarily turn "off" your debit card the moment you realize your card is lost, stolen or if you suspect fraud. When you find your card, you can simply turn your card back "on".

Traveling with your Debit Card

If you plan on traveling out of your normal transaction area, to a foreign country or making a foreign transaction online, please contact our electronic banking department at 1-855-331-3221 so we can update your account. Having your updated contact information will help ensure your debit card is not temporarily suspended due to unusual patterns. We also find that it’s best to carry more than one form of payment when traveling, such as cash or credit card, in the event that you happen to lose or damage your card.

Replace your Debit Card

Get your new debit card instantly! If your debit card is damaged and you need to order a replacement, please contact your local branch. You can request a temporary debit card for instant access to your account until you receive your permanent card in the mail. Available for newly opened accounts and lost, stolen, or damaged replacement debit cards.

Change your Debit Card PIN

1-800-992-3808 or select ‘Change PIN’ at any Katahdin Trust ATM

Connect With Us

At Katahdin Trust we want to interact with our customers. There are several ways we can communicate and share thoughts, ideas and suggestions. 

Facebook Icon Blue Like us on Facebook. Please check out our Facebook page and while you're there, find out about community events, get valuable financial tips, learn about our history, and meet our employees.  
   
Twitter Follow us on Twitter. @KatahdinTrust is a great resource for community events, valuable financial tips, and a fun way to stay engaged with the Bank. Watch us on YouTube.
   
LinkedIn Icon Connect with us on LinkedIn. Katahdin Trust values the relationships that we have with area businesses. We're here to help and would love to connect with you on LinkedIn for all things business. Here you can learn more about our employees and our company.
   
YouTube Square Subscribe to our YouTube channel to see our TV commercials. Here we'll share our banking products in a visual and fun way.
   
Instagram Logo Follow us on Instagram. @KatahdinTrust is where you can connect with us on a personal level, meet our employees, and see what community events we're involved in.

Address Change Request

If you have moved to a new location, please visit or call your nearest branch to update the address on your account(s).

Employment Opportunities

Click here to view our current openings

Personnel Manager
PO Box 36
Houlton, ME 04730
(207)521-3280

Easy Phone Banking

1-800-949-8562

Routing Number

011202392

How can we better serve you?

Please take a minute to fill out our online Customer Satisfaction Survey to let us know how we're doing.

Write Us

Katahdin Trust Company
PO Box 36
Houlton, ME 04730

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